This is my experience with getting connected to Ultra Fast Broadband (UFB).
Friday last week, I rang my ISP (Orcon) and asked when UFB would be available. They said, its available at my address now. Cool, sign me up. "You can get an install next Thursday". Great, I'll work from home that day. So they ask me a few more questions about what plan I want. I say give me the 100 Mb Unlimited plan thanks. That will be $129 per month. It includes a voice mail service, call waiting, caller id, and phone calls to any landline in New Zealand for no extra cost. Have to sign up for 12 months. But thats fine. A new Genius modem is required for UFB. So they send one out, as I have a Linksys one at the moment.
On Wednesday, Chorus rang me to confirm I would be home and all set for the install. Yes all good, I said.
Wednesday evening, the Genius modem hasn't arrived, so I call Orcon. They don't know where it is, so they are sending another one to be delivered tomorrow. They assure me that it will arrive on the day, so Chorus can install it.
7:30 am on Thursday knock on the door. I scramble out of bed, throw on my track pants (backwards), and open the door. Good morning the Chorus man says, sorry did I wake you?
So he looks around the place to work out a plan of action. Our phone line comes into the house from the power pole into the ceiling. There is a pine tree right next to the pole.
He says, "hmm tree may be a problem - bit overgrown".
So they try to get an arborist to come out to trim the tree. Won't be today, so they will book that in soon as possible.
While they are here, they installed the External Termination Point (ETP) on the outside of the house.
And they ran some fibre between the ETP and the Optical Network Terminal (ONT) on the wall in the hallway, inside the house.
The 2 guys from Chorus were done by 9:45 am. They shake my hand and I sign the consent forms, and they drive off.
Around midday, a courier drops off a Genius modem from Orcon.
So now I await part 2 of the install. The tree trimming, running Fibre (overhead) to our ETP via the street pole, and setup of the new Orcon Genius Modem.
Friday last week, I rang my ISP (Orcon) and asked when UFB would be available. They said, its available at my address now. Cool, sign me up. "You can get an install next Thursday". Great, I'll work from home that day. So they ask me a few more questions about what plan I want. I say give me the 100 Mb Unlimited plan thanks. That will be $129 per month. It includes a voice mail service, call waiting, caller id, and phone calls to any landline in New Zealand for no extra cost. Have to sign up for 12 months. But thats fine. A new Genius modem is required for UFB. So they send one out, as I have a Linksys one at the moment.
On Wednesday, Chorus rang me to confirm I would be home and all set for the install. Yes all good, I said.
Wednesday evening, the Genius modem hasn't arrived, so I call Orcon. They don't know where it is, so they are sending another one to be delivered tomorrow. They assure me that it will arrive on the day, so Chorus can install it.
7:30 am on Thursday knock on the door. I scramble out of bed, throw on my track pants (backwards), and open the door. Good morning the Chorus man says, sorry did I wake you?
So he looks around the place to work out a plan of action. Our phone line comes into the house from the power pole into the ceiling. There is a pine tree right next to the pole.
He says, "hmm tree may be a problem - bit overgrown".
So they try to get an arborist to come out to trim the tree. Won't be today, so they will book that in soon as possible.
While they are here, they installed the External Termination Point (ETP) on the outside of the house.
And they ran some fibre between the ETP and the Optical Network Terminal (ONT) on the wall in the hallway, inside the house.
The 2 guys from Chorus were done by 9:45 am. They shake my hand and I sign the consent forms, and they drive off.
Around midday, a courier drops off a Genius modem from Orcon.
So now I await part 2 of the install. The tree trimming, running Fibre (overhead) to our ETP via the street pole, and setup of the new Orcon Genius Modem.
For the record here's the speed I get now via ADSL...
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